Refund policy
30-day returns, no hassle.
The window
You have 30 days from the delivery date to request a return or exchange. If something's wrong, we want to make it right - no complicated hoops.
Eligibility
Items should be unused and in their original condition to qualify for a full refund. If your item arrived damaged, defective, or wrong, none of that applies - just send us a photo and we'll sort it out fast.
How it works
- Email calmfetch@gmail.com with your order number and the reason for return.
- We'll respond within 24 hours with next steps (return address if needed, or an instant refund/replacement for damaged/defective items).
- Once we receive the item (if a return is required), your refund is processed within 5-7 business days to your original payment method.
Damaged, defective, or wrong item
If your item arrives damaged, defective, or isn't what you ordered, email us a photo at calmfetch@gmail.com - we'll send a replacement or refund you, and you won't need to ship anything back in most cases.
Refund timing
Refunds are issued to your original payment method within 5-7 business days of approval. Your bank may take a few extra days to post it.
Non-returnable items
None at this time - all CalmFetch products (mat, vest) are standard returnable goods with no hygiene-exemption category. This section will be updated only if a genuine exception applies.