Privacy policy

Last updated: 2026-07-15

This Privacy Policy describes how CalmFetch ("we", "us", "our"), operating at calmfetch.com, collects, uses, and discloses your personal information when you visit or make a purchase from the site.

1. Information we collect

Contact info: name, email, shipping/billing address, phone number (provided at checkout)
Order info: products purchased, order value, order date
Device/usage info: IP address, browser type, pages viewed, referring site (via cookies and Shopify analytics)
Payment info: processed directly by our payment processor (Shopify Payments/PayPal) - we do not store full card numbers on our servers

2. How we use your information

Fulfill and ship orders, process payments and refunds
Send order confirmations, shipping updates, and (only with consent) marketing emails
Respond to support requests sent to calmfetch@gmail.com
Improve the store (aggregate, non-identifying analytics)
Prevent fraud and comply with legal obligations

3. Sharing your information

We share information only with:

Service providers: payment processors, shipping/fulfillment partners, email/SMS platforms - only as needed to run the store
Legal compliance: if required by law, subpoena, or to protect our rights

We do not sell your personal information to third parties.

4. Cookies

calmfetch.com uses cookies to keep the cart working, remember preferences, and understand site usage. You can disable cookies in your browser, though some site features may not work correctly.

5. Data retention

We retain order information as long as necessary for legal, accounting, and fraud-prevention purposes.

6. Your rights

Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications at any time (unsubscribe link in every marketing email). To exercise these rights, email calmfetch@gmail.com.